Thank you for shopping with Khadi Ji. We aim to provide a smooth and efficient shipping experience. Please review our Shipping and Delivery Policy below to understand how we handle your orders.
1. Shipping Areas
We currently ship products within India. Unfortunately, we do not offer international shipping at this time. We may expand our shipping options in the future, so please check back for updates.
2. Shipping Costs
Shipping costs are calculated based on the delivery location and the weight of the products in your order. The shipping cost will be displayed at checkout before you confirm your purchase.
3. Order Processing Time
- Processing Time: Orders are typically processed within [1-2] business days from the date of receipt.
- Business Days: Business days are Monday through Friday, excluding weekends and public holidays.
4. Delivery Time
- Estimated Delivery Time: Delivery times vary based on your location and the shipping method selected. On average, deliveries take between [3-7] business days from the date your order is processed.
- Delays: While we strive to meet these delivery times, occasional delays may occur due to unforeseen circumstances or during peak periods.
5. Shipping Methods
We use trusted courier services to deliver your orders. The available shipping methods and their associated costs will be displayed during checkout. We reserve the right to select the shipping carrier based on the delivery address and package size.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier’s website.
7. Delivery Issues
- Missing or Lost Packages: If your package is missing or lost, please contact us at manabendraghorui@gmail.com or call +91 6290 625 465. We will work with the courier to resolve the issue and ensure you receive your order.
- Incorrect or Damaged Deliveries: If you receive an incorrect or damaged item, please notify us within [48 hours] of receipt. Provide your order number and details of the issue, and we will assist you with a return or replacement.
8. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues arising from incorrect or incomplete addresses.
9. Delivery to Remote Areas
Deliveries to remote or hard-to-reach areas may incur additional charges or require longer delivery times. We will inform you of any additional costs if applicable.
10. Order Changes
If you need to make changes to your shipping address or other order details, please contact us as soon as possible. We can only accommodate changes before the order is processed or shipped.
11. Contact Us
For any questions or concerns regarding shipping and delivery, please contact us:
- Phone: +91 6290 625 465
- Email: manabendraghorui@gmail.com
- Address: Howrah Bally Samabaypully, Kolkata, West Bengal – 711205
We appreciate your patience and understanding. Thank you for choosing Khadi Ji!